Refund & Return Policy
Last Updated: August 6, 2026
At AURA PLANNER CO., we stand behind the quality of our digital planners and products. Because our products are digital files delivered instantly via download, traditional physical returns are not possible. However, we offer a hassle-free 7-Day Money-Back Guarantee.
7-Day Money-Back Guarantee
If you are not satisfied with your purchase, you are eligible for a full refund within 7 calendar days from your original purchase date.
How to Request a Refund
To request a refund within the 7-day period:
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Contact our support team at contact@auraplanner.shop or call us at +44 7537 168208.
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Provide your order number and the email address used at checkout.
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Briefly explain the reason for your refund request so we can improve our products.
Refund Processing
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Once approved, your refund will be processed immediately.
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The credit will automatically be applied to your original payment method (credit card, PayPal, etc.) within 5 to 10 business days, depending on your financial institution.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account or payment provider account again.
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Contact your credit card company or bank, as it may take some time before your refund is officially posted.
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If you’ve done all of this and still have not received your refund, please contact us at contact@auraplanner.shop.
Contact Us
For any questions regarding refunds or digital file delivery issues:
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Store Name: AURA PLANNER CO.
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Email: contact@auraplanner.shop
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Phone: +44 7537 168208